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July 2007 · Volume 89 · Number 6
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Serving Diverse Communities — Cultural Competency* Local government officials are learning to adapt to culturally and linguistically different populations. Wi-Fi RFPs and Vendor Evaluation: Ask the Right Questions When You Prepare for Wireless Internet* As long as the wireless industry controls the dialogue, local governments will not be informed enough to make accurate Wi-Fi buying decisions. Recognizing the Emotion Work of Public Service* Emotion work is at the heart of service transactions, and most public service jobs require it. Hurricane and Storm Season 2007. . . Is Your Community Ready? Local governments need to take actions in advance of that first-named storm that hits landfall. Street Naming: Not as Easy as You Might Think* Two articles focus on naming streets, a process that often takes place through public debate and controversy. |
Quick Quiz on Ethics
It’s Never Too Late to Save This Ring a Chime for You? Sheryl Sculley Performance Measurement Is Rocket Science, and Citizen Surveys Provide the Lift Avoiding the Commitment Dip: Seven Ways to Keep Your Employees Focused on and Committed to Change |
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