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March 2008 · Volume 90 · Number 2
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Managers Strengthen Iraq’s Representative Government Local government managers are making a difference in Iraq’s provinces. Libraries: Partners in Sustaining Communities Where has the hush-hush and tiptoeing in our public libraries gone? Surprise! Analysis + Commitment = Real Results* How one local government updated its development review process. Centralized Call Centers: Serving Customers, Serving Local Government* A recent ICMA survey on customer service systems (311) shows how
the systems are being used to respond to citizen needs. Working Class to World Class: From Pennsylvania to Australia — Creative Approaches to Workforce Training* A partnership approach between business and education is reflected
in a program sponsored by Hume City Council, Victoria, Australia.
PM’s Web Site This Month Features This Exclusive Article Cost Reductions through Quality Reforms Quality reformation that previously focused on the private sector is becoming evident in local government. |
The New Elected Executive Wants to Clean HouseManagers Caught in Service Agreement Differences Visit These Web Sites on “Diverse Communities” Congress, Regulators Focus on Retirement Plan Fee Disclosure Maryann Courson, DeBary, Florida 
 Management Perspective: Local Government Managers and Libraries: Partners for a Better Community This special section highlights the value that libraries can bring to a community.
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*Premium content available only to ICMA members. Learn about the benefits of joining ICMA. Search articles from 1990 to the present in ICMA's Knowledge Center or browse the PM Issue Archive. |
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