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June 2011 · Volume 93 · Number 5

State-of-the-Art Measures in Economic Development

As local governments gain greater experience with economic development and more attention is directed to outcomes and accountability, officials are increasingly tuned in to a broader and more meaningful array of measures to document performance. 
David Ammons and Jonathan Morgan, Chapel Hill, North Carolina.
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Managing the Unthinkable

To handle the Oklahoma City bombing in 1995, the city worked with plans, processes, and protocols in place. 
Aden Hogan, Evans, Colorado.
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A "We Don't Exclude Anyone" Policy Is Not Enough*

Tips on providing effective, inclusive service delivery. 
David Stroud, Durham, North Carolina, and Kimberly Miller, Stuart Schleien, and Charlsena Stone, Greensboro, North Carolina.
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PM's Website This Month Features This Exclusive Article:

Business Risks of E-mail and the Impact of Employment Law

E-mail overload can be a major issue. 
Dave Hunt.
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Ethics Matter!

The High Cost of Silence 

On Point

How Do You Stay Involved? 

@icma.org


Tech Touch*

Narrowbanding: Complying with Two FCC Deadlines 

Solar Communities

SunShot Seeks to Reduce Solar Cost 

Council Relations

10 New Rules for Elected Officials in Times of Economic Meltdown 

Innovation Edge*

Connected Coimmunities: The New Approach to Citizen Engagement 

Management Minute*

$2.1 Million Playground Grants Avaialable 

Short Story*

Informed Staff Keep a Manager Out of Trouble 




*Premium content available only to ICMA members.

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