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August 2013 · Volume 95 · Number 7

Tackling Wicked Problems Takes Resident Engagement

This article will challenge managers to think differently and expand efforts to truly engage with community members and to identify resources and strategies that will help them strengthen public problem solving and navigate the challenges of local government management.  
Mike Huggins, Madison, Wisconsin, and Cheryl Hilvert, Washington, D.C.
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Features

Contract Negotiations: 10 Steps to Improving Your Odds *

Tips on the art of negotiating.  
Robert Belleman, Saginaw County, Michigan.
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Meet Me in the Middle *

How one city has partnered for a brighter future.  
Judith Gilleland and Noah Powers, Middletown, Ohio.
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PM's Website This Month Features These Exclusive Articles:

The Role of Local Government in Veterans and Military Family Issues

Local governments must take advantage of available leading practices and lessons because the worst thing local leaders can do to support veterans and military families is nothing.  
Matt Borron, Washington, D.C; Kathleen Hatten, Colorado Springs, Colorado; Michael Hursh, Auburn, Washington; Jon Ruiz , Eugene Oregon.
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The Power and Promise of Open Data

Philadelphia is successfully using local government data for new apps.  
Mark Headd, Philadelphia, Pennsylvania.
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Using Smartphone Apps to Connect With Your Community

Few local governments have ventured into connecting with their residents using a smartphone app. 
Tim Wolff, Lake Isabella, Michigan.
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Departments

Ethics Matter!*

You Did What?  

On Point

What Has Been a Difficult and Challenging Moment in Your Career?  

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Commentary*

Getting to Know Generation Y  

Management Minute*

Oops, My Bad! 

Active Living

Managing the Mandates  

Tech Touch

Overlooking Your Website? 

Short Story*

Finding the Good in the Gadfly  





*Premium content available only to ICMA members.

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